Who says customer service is dead?
Of the 35 jobs I’ve recently applied to (28 since February 1), only one company has been so kind as to provide me with a proper rejection: Wayfair. How nice it was to, for once, send my cover letter and résumé into the vast void that is the Internet and to actually receive acknowledgment for my effort.
Be it bot-generated or not, Wayfair’s response was a breath of fresh air at a time when so much energy goes into applying for jobs against stiff competition in this day of far-reaching job ads. And the rejection came the very next day. No wasting my time with hours’ long tests or getting my hopes up after Indeed notifies me that my application was reviewed. What I got was a good, old-fashioned “thank you for your time, but” email. And for that, I am grateful.
This may be an understatement, but job hunting in this age is convenient but also frustrating and quite a bit sad. I am applying for work that I know I can do because I’ve done it before, for decades even. But I’m still not even getting to the interview stage.
I don’t know for sure, but it’s hard not to take the rejection as personal. It’s personal to me, because isn’t that what “personal” means?
On a good day, I picture prospective employers (who are human in my mind and not computer programs) being inundated with applications, too many to review, and understand that a cutoff has to be made somewhere.
On a bad day, I envision those reviewing my application and résumé doing the math, realizing I must have graduated college before they were born. Maybe they’d be more comfortable supervising Gen Yers or Gen Zers younger than themselves. Or maybe they feel people my age would be out of touch with the new generation and the ways and means of working in today’s world. But I have been employed consistently throughout my adulthood, I’ve taught myself how to use–and keep up with–new technology and programs that friends my age have never heard of.
Still, that aspect of employment is ever changing, and maybe they’re right. Maybe I wouldn’t be the best fit. There’s definitely a comfort level with technology the new generation has that we baby boomers do not. I’ll catch my 21-year-old, who has grown up in the age of screens, his fingers dancing and skipping around the keyboard like nobody’s business, while I want to save just about every file to my desktop and even print out a hard copy for safekeeping.
But hooking a job is more complicated than just being tech savvy.
Until I get a “welcome aboard” email, I’ll keep plugging away and see if anything turns up. And if not a job, I will hope for at least a kind rejection letter.